Returns & Exchanges
Due to the perishable nature of our plant-based mylk bases, we cannot accept physical returns of food products, but we are committed to ensuring you are 100% satisfied with your purchase. If your order arrives damaged or doesn't meet our high quality standards, please reach out to our team within 14 days of delivery for a resolution.
Contact Support
Email our customer care team at [email protected] with your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit, please attach a clear photo of the packaging and the product so we can file a claim with the carrier.
Review Process
Our team will review your request within 48 hours to determine eligibility for a replacement or a full refund to your original payment method.
Resolution
Once approved, a replacement shipment will be dispatched immediately, or a refund will be processed and typically appear in your account within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing